I’ve been reviewing portfolios for incoming junior designers and interns — folks coming out of school — and a trend I’ve observed is the inclusion of the design process in case studies. It’s a good demonstration of the various phases of a design project. It’s a chance to get credit…

For the past 10 or 20 years, there has been a different kind of discussion about leadership. We’ve heard about things like “having a seat at the table”, “servant leadership”, “leading at scale”, “leading through others.” We’ve heard about leading from the front and leading from behind. We’ve heard about…

Let me first caveat that there are 1000s of frameworks and diagrams and perspectives that are much more academic than mine. So take these observations as “The Experience of One” versus “The Definitive Guide to…” I had a conversation with a mentee on ADPlist.org this morning (shout out to Tiyia!)…

I hear people talk about the tools of design all the time. They mean a collection of practices, behaviors, frameworks, artifacts and mindsets that lend transformational capabilities to a company — perhaps most importantly, by putting the customer at the center of a business’ mission, strategy, initiatives and KPIs. But…

All around me are smart people. Especially at Intuit. We make sure of that when we identify, interview, and ultimately hire folks. Every one of them offers something unique — something that’s rare, valuable, and makes them an incredible addition to my team. Speaking of teams, I have a few…

If you know me, if you’ve seen me speak, if you’ve read some of the other stuff I’ve written — I have a three-word philosophy. How I try to operate, and how I coach others: Humility, Curiosity, Bravery. I believe these behaviors are a path to successful work that matters…

It started as a snarky post I made in my college major’s alumni Facebook group. I was poking fun at a book that was required reading my Sophomore year. I pointed out some of the flaws in its layout, and its tedious book-long metaphor about traveling. But mostly — just…

The journey from individual contributor to manager, for me, was an enlightening one. In several of my previous companies, I was promoted into managerial roles with very little training — or even rationale. In many cases, the only path up in those companies was a managerial path. Promoting me as…

Designing a durable, delightful, sustainable product is a challenge that takes intense research, tons of failing and learning from failure, and conviction to do what’s right especially when it isn’t easy. Designing a durable, delightful sustainable design team to deliver said product takes all of that stuff — plus a…